Are you an established Amadeus GDS expert and thrive on delivering a highly professional service willing to go the extra mile to ensure your clients experience the ideal travel? Are you ready for a new challenge in one of the fastest-growing Startups in BusinessTravel? Then this is your job!
Our client is multinational start-up launched in 2015 managing private and business travel for their clients. With its free travel booking and managing platform, it became an award-winning company named as the fasted growing SaaS startup Europewide. Due to success and expansion, they are currently looking for an experienced Corporate Travel Agent willing to deliver high-touch customer care to join their multinational team in the city centre of Barcelona.
-Master Customer Service, having a vocationally customer-focused mindset.
-Keep high satisfaction standards and exceed customer expectations as much as possible.
-Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
-Help achieve very low churn rate of existing accounts by addressing/solving problems.
-Stay up-to-date with new features and product launches.
-Help define and establish best practices altogether with the rest of team.
-Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
-Suggest innovative ideas to increase sales and improve customer experience.
-Adapt fast to continuous changes and contribute to making them happen in a smooth way!
What will you learn?
-Become an expert on GDS for air/rail/hotel
-Improving intercultural competences
Our recruitment process
-Step 1: Interview with our Recruiter to get to know you better and check your GDS knowledge
-Step 2: Face-to-face Interview with the company’s Hiring Manager
-Proven previous deep experience using Amadeus is a must (min. 1 year)
-Availability and flexibility to work on rotating shifts according to business needs, including Bank holiday.
-Good communicator: proficient communication skills in English, and ideally in 1 or 2 other EU languages. Spanish is a plus but not a must.
-Proven experience going above and beyond to provide an amazing service that delights customers.
-Deep experience using ticketing tools or any similar software.
-You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
-Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
-Smart, fast learner, and resourceful. Tech savvy.
-Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
-Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
-Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
-Coachability: you are willing to develop yourself through listening to those around you and learning from them.
-You are used and open to get and give constructive feedback.
-A true owner, you feel comfortable working outside of your comfort zone if needed.
Desde grupo Adecco seleccionamos agentes de reserva para una importante cadena hotelera con presencia internacional. Las funciones a realizar son:...Inscribirme en esta oferta
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